Operational Area
Core Values in Credit Operation
Integrity
Our mission is to serve low-income clients-women and their families, providing them short term access to financial services, that are client focused, designed to enhance their wellbeing, and delivered in a manner that is ethical, dignified, transparent, equitable and cost effective.Quality of Service
We believe that our clients deserve fair and efficient microfinance services. We provide these services to them in as convenient, participatory and timely manner as possible.Transparency
We give our clients complete and accurate information and educate them about the terms of financial services offered by us in a manner that is understandable by them.Fair Practices
We are committed to ensure that our services to our clients are not unethical and deceptive. In providing microfinance services including lending and collection of dues, we are committed to fair practices, which balance respect for client’s dignity and an understanding of a client’s vulnerable situation, with reasonable pursuit of recovery of loans.Privacy of Client Information
We safeguard personal information of clients, only allowing disclosures and exchange of such information to others who are authorized to see it, with the knowledge and consent of clients.Feedback mechanism
We believe that high standards of governance, participation, management and reporting are critical to our mission to serve our clients and to uphold core social values.We shall provide our clients formal and informal channels for their feedback and suggestions for building our competencies to serve our clients better.